Terms & Conditions

By creating a BACK 2U account or using the app or this website, you agree to these terms. If you do not agree, please do not use the service.

You must be at least 16 years old to hold an account. If you are using BACK 2U on behalf of an organisation, you confirm you are authorised to accept these terms for it.

BACK 2U is a platform that lets one person report a lost item and another report a found item, and helps them find each other by category and approximate area.

We are not a lost-property office, a courier, a storage service, an escrow provider or an insurer. We never hold, inspect, ship or verify any item. Every handover happens directly between two users, in person, on terms they agree between themselves.

You sign in with a third-party provider and are given a pseudonym that other users see. You are responsible for activity under your account and for keeping access to your sign-in secure.

One person, one account. Do not impersonate anyone, do not create accounts to evade a block or a suspension, and do not sell or transfer your account.

You must have an honest basis for every post. Lost posts are public, including any photo, description and map pin you provide. Found posts show only the category, pin and time — your photo and description stay private until you choose to reveal them to a claimant.

The pin you place is published exactly as you place it. Mark where the item was lost or found, not your home or workplace.

You are responsible for what you upload. Do not post images or details you do not have the right to share, and do not include other people's personal data — documents, cards, screens showing names or numbers — in a public photo.

• Do not post items you did not lose or find.
• Do not post prohibited, stolen, hazardous, perishable or living things other than a genuinely lost pet.
• Do not use the platform to advertise, sell, rent or solicit anything.

Where a found item is concerned, the finder decides whether a claim is credible. We deliberately hide the photo and description so that the person who can describe the item unprompted is the likely owner — but this is a safeguard, not a guarantee.

You are solely responsible for deciding whether to meet someone, where to meet, and whether to hand over or accept an item. Meet in a public place, do not share identity documents or payment details, and do not pay a deposit to release an item.

Offering a reward is optional. Any reward is a private arrangement between two users: we do not set it, hold it, process it, guarantee it or take a commission. Demanding payment beyond an agreed reward, or holding an item to extract money, is prohibited and may end your account.

The following will result in content removal and may result in suspension or permanent termination:

• Making false claims to obtain an item that is not yours.
• Harassment, threats, hate speech, or contacting a user outside the app after they have blocked you.
• Attempting to identify, track or expose another user, or publishing their information.
• Scraping, reverse-engineering, overloading or interfering with the service, or bypassing its safety features.

You keep ownership of the photos and text you post. You grant BACK 2U a non-exclusive, worldwide, royalty-free licence to host, store, display and distribute that content strictly to operate and improve the service — for example showing your lost post to people nearby.

You can delete a post at any time. Deleting it removes it from the service, though copies may persist briefly in backups, and messages already delivered to another user remain in their conversation.

We may remove content, limit visibility, or suspend or terminate an account where we reasonably believe these terms have been broken, or where doing so is necessary to protect users. Where practical we will tell you why, and you can respond by contacting support.

BACK 2U is offered as-is and as-available. We are launching city by city and may add, change, limit or discontinue features, areas or the whole service. We aim to give reasonable notice of material changes, but we do not promise uninterrupted availability.

To the fullest extent permitted by law, BACK 2U is not liable for loss, damage, theft, injury, cost or dispute arising from an item, a claim, a handover, a reward, a meeting, or anything a user does or fails to do. We do not warrant that a lost item will be found, that a match is correct, or that a user is who they say they are.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

You may stop using BACK 2U and delete your account at any time from Settings. Deleting your account removes your posts, conversations and open matches immediately; some records may be retained where the law requires it, or to prevent abuse.

We may terminate or suspend your access as described above, or if we cease operating the service.

We may update these terms. If a change materially affects your rights we will notify you in the app or by email before it takes effect. Continuing to use BACK 2U after that means you accept the updated terms.

Questions about these terms, a removal, or a suspension: email armtigranyan1@gmail.com and we will respond as soon as we can.